Forum Discussion

NatWeb's avatar
2 years ago

Applying a credit to a sales invoice

I created a credit note for an incorrectly issued invoice.

 

When I applied the credit,it was incorrectly allocated to the wrong invoice.  I have reverse the incorrect allocation and applied the credit to the correct invoice but the credit note is still open.

 

The first invoice is still open, the 2nd and 3rd invoices have been paid, the 4th invoice is open, the 5th invoice has had the credit applied and the 7th invoice has been paid.

 

When I try reversing the credit note allocation it applies the credit note to the incorrect open invoices.

2 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, NatWeb

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    Regarding your concern, you may delete the payments. For more information regarding this, you may check the Help Article: Customer deposits.

     

    Should you require additional assistance, please do not hesitate to contact us.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, NatWeb

     

    We are closing this case, as we were not able to receive updates. Please feel free to start a new post in the future if you encounter any further issues.

     

    Best regards,

    Doreen