I have a credit (customer paid invoice twice) I want to apply against an existing Invoice for the same customer. The new invoice has a different Category and I understand that this means the outstanding invoice isn't available to apply the credit to from the Returns & Credits window.
How do I apply the credit note funds against the existing outstanding invoice and then pay the balance credit to the customer as a refund.
thank you
yes that is pretty must what I just posted - so you found it all by yourself
Well done
Lisa
Hi
The second payment should be recorded/allocated against the outstanding invoice ( receive payments) that you wish to put it against in the amount put the amount paid and MYOB will recognise it as an overpayment and create a credit note which you can then settle through the sales command centre as normal
Hope that helps
Lisa
Hi Lisa,
In this case, the double payment was received a couple of months ago, long before the second (different category) invoice was issued. We knew the second invoice was coming and with the clients authority have kept to funds to settle the second invoice and refund the balance. It's sitting as a credit and has been for a couple of months.
I think I'm looking for a way to "pay" it somewhere and then "receive" it again.
Regards
Lisa
Ok the payment that you received a couple of months ago - how did you deal with it?
My understanding Is ithat is sitting as a credit for that customer, is that correct.
the only way that the credit would not be able to be applied to the customer is if the customer name is different as it is just a credit.
What have you tried?
I suggest you do the following steps
in sales drop down select settle returns and credits
select the customer
select (bottom left side) apply to sale
change the amount to match invoice amount and record
then again from the bottom left corner select pay reund
select the account you want to pay from and record
process payment
should be done
Hope that helps solve it
Lisa
Hi Lisa
The customer paid the invoice twice. I receipted it twice and it is now sitting as a Credit - correct.
The new invoice is for exactly the same customer BUT using a different "Category" MYOB help flags you can't do it when invocies have a different Category, but don't give you a solution:
It seems to be me that the credit funds will have to be "paid" somewhere - perhaps a holding accoutn of some sort, so that funds could then be allocated to the new invoice. I'm just not sure how to do this.
Or perhaps there is another option?
The client has authorised this so we'll look silly if we have to actually refund the funds to them and then request re-payment.
thanks for considering this for me.
Lisa
Hi,
I found this old post that I think will fix my problem.
Thanks for your hel
McPherson1 wrote:Hi Lisa
The customer paid the invoice twice. I receipted it twice and it is now sitting as a Credit - correct.
The new invoice is for exactly the same customer BUT using a different "Category" MYOB help flags you can't do it when invocies have a different Category, but don't give you a solution:
It seems to be me that the credit funds will have to be "paid" somewhere - perhaps a holding accoutn of some sort, so that funds could then be allocated to the new invoice. I'm just not sure how to do this.
Or perhaps there is another option?
The client has authorised this so we'll look silly if we have to actually refund the funds to them and then request re-payment.
thanks for considering this for me.
Lisa
p.
Lisa
Hi again
I am not sure what you mean by another category - as a credit should just be money against a customer .
Screen shots would be helpful - but no matter.
Additionally - are you reducing the credit amount in the credit to match the invoice amount? It won't do an unbalanced amount.
But to move forward yes pay it from another 'holding account' account
So settle the complete refund from settle refunds
Pay it ( it needs to be a bank account ( maybe undeposited funds))
Then receive the payment from undeposited funds
then pay the refund from undeposited funds
This will produce a bank deposit as a withdrawal which you can match with bank feeds
I am basing this reply on you being able to do a direct bank payment to your customer , i.e. that you wont require a batch payment ( in that case use electronic payments clearing bank account )
Good luck - hope this helps
Lisa
