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BrailleOptions's avatar
BrailleOptions
2 years ago

BANKING

Hi

I have 2 entries in the banking register showing as a split payment to 2 different entities on different days. (8th of month & 22nd of month)  They are showing as payments out, where the entities are customers not suppliers.  I have not made payments or refunds to either and reference is to invoice numbers for sales during the month.  One of the invoices was paid in full by the customer and the other is an account customer with the listed invoice number showing as open still.  (this amount is only part of the invoice ie total less gst).

the reconciliation for the month balances (without these 2 items) but how can I remove them from the bank register or they will always be there unchecked

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi BrailleOptions

     

    I understand how those two transactions could throw off your reconciliation. As a general rule, if a transaction shouldn't be there, you'll want to either remove it or correct its date or account. Take a closer look at why these transactions are showing a negative value and decide whether they need to be adjusted or removed. Recapping the transaction details should give you insights into what caused these values.

     

    If you still need assistance with this, you can try reaching out to our virtual assistant, MOCA, on our website. Alternatively, you can request support through myaccount.myob.com. MOCA can often help, but if not, you'll be connected to our live chat team for further assistance.

     

    Let me know if there's anything else I can do for you!

     

    Thanks,
    Genreve

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