Can't delete a payment reversal
Hi all,
We've recently had an issue with our purchases and banking that we just can't seem to get our heads around.
We received an invoice, entered it into purchases, and the supplier had a direct debit payment scheduled. In the meantime, one of our employees mistakenly also paid the invoice by EFT. This means it's been paid twice - direct debit and EFT. In an effort to fix the issue, the same employee reversed the EFT payment in MYOB.
So the invoice then had in payment history the original amount, the EFT payment, a reversal of the EFT payment, and a direct debit. We've tried to delete the reversal, but no matter what we try, it will only allow us to reverse that "payment", and that reversal-reversal then shows up in our Prepare Electronic Payments window.
The security preferences are all set to be able to delete transactions, we're able to delete the EFT payment after deleting the batch, and I've scoured the forums looking for somebody with a similar problem. It seems as if it's connected to something else, same as EFT payments in a batch are, but we can't find the 'origin' of the transaction, so to speak, so we can't seem to fix this issue.
We found a solution!
We spent ages searching through every report, transaction, journal, anything we could. We were ultimately stuck at the stage of the invoice having nothing applied to it apart from the reversal, which counted as a payment, and therefore didn't even allow us to delete the purchase itself.
I logged in to the browser version of MYOB, and after taking a moment to familiarise myself with the different UI, I followed the transaction trail until I found the 'origin' payment of the reversal - somehow attributed to a rarely used asset account rather than being able to pull it out of Electronic Clearing or Trade Creditors. From there, I was able to delete the reversal and start from scratch.
The desktop version still doesn't show the account on Journal Audit reports of what I've done, so I think it must have been a very odd bug in the system. Either way, I'm happy to have my banking all reconciled again!
