Changing Payment account - greyed out

Hi JO198, 

Thank you for your active participation in our forum and for providing a detailed screenshot of your issue.

I understand that you're looking to amend the bank account where a payment was recorded. I regret the delay in responding to your query. Unfortunately, our application does not currently support the modification of the bank account linked to a created payment. The system is designed such that you would need to delete the existing payment and recreate it with the correct bank account details. If your preferences are set so that you can edit a transaction, you can easily delete and recreate this transaction.

Please do not hesitate to reach out if you need further assistance with this process.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve

Hi Genreve,

Unfortunately when I go to delete the payment that is also greyed out. Is there there a setting I have to change or unlock to delete this payment?

It is not in a locked period.

Thank you

Hi JO198, 

Apologies for the delayed response. 

If your security preferences are set the same as the screenshot below but are still unable to delete the transactions, the transactions you are trying to delete are likely part of a bulk bank deposit transaction. 

To delete the transaction in your screenshot, you will need to first delete the bank deposit transaction linked to that payment. You can do this by opening the 'Find transactions' window filtering it by the Undeposited Funds account and finding/deleting the Prepare bank deposit transaction first.

(transactions that have a blue arrow next to them can be deleted)

After deleting the bank deposit transaction, you can delete and remake the payment. For additional information regarding this, you can read through the article 'Deleting a Transaction'. 

Don't hesitate to let us know if you require further help. 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve

Hi Genreve,

The transaction is not in Undeposited funds. I have searched high and low and cannot find any way to delete the payment or transaction. I cannot find it as part of a bulk bank deposit transaction either!

Thanks

Hi JO198 , was the payment received against an order, since converted to an invoice?

Hi Mike,

Potentially it was an order when the payment was received and now an invoice. But I am not entirely sure as it was a colleague who allocated payment against the wrong bank account. It may have been invoiced before the payment was made.

Thanks

Hi JO198 , you can check that by bringing up the invoice via Find Transactions. If it was paid when it was an order, then there will be a "transfer from deposits" entry, because the receipt would have been allocated to the "deposits from customers" account, and then transferred out to debtors when the order was converted to an invoice. 

Hi Mike,

Yes it was paid when it was an invoice. It has the transfer from deposits entry.

Thanks I never knew this!

Can I not change the payment method if this is the case?

Hi JO198 , OK, so it was an order when it was paid. Unfortunately these can't be deleted once the order has been converted, only reversed. 

Have a look here for advice on that topic:

Customer deposits (myob.com)