Forum Discussion

Myla's avatar
4 years ago

Creating PDF receipts - text fields outlining

Hello

 

I have an issue with creating PDF receipts.

In Receipt created as "Microsoft print to PDF" visible all text fields oulining. Company logo, address, name of the donor, description, ect  - all are seen in rectangle outlines from template.

 Doesn't look presentable for any receipt espesially Donation Receipt for a large amount of money.

 

Anyone having this problem?

 

Thank you!

6 Replies

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  • Beansmutts's avatar
    Beansmutts
    Trusted Cover User
    4 years ago

    Hi Myla

     

    Have you tried editing (customising) the form ?

    My default print receipts does not have any borders other than those around the particulars.

     

    Gill

  • Myla's avatar
    Myla
    4 years ago

    That's what I'm talking about! I'm using the default form.

    Do you have those borders in PDF file?

    Is it a MYOB mulfunction?

    When there is a border around every field the receipt looks awkward.

    See attached.

    Thanks

  • Beansmutts's avatar
    Beansmutts
    Trusted Cover User
    4 years ago

    Hi Myla

    Is the inserted picture from your screen view of the template or from within the PDF created?

    When you customise the template there are borders around everything but on my system they do not print on the PDF nor an actual printer.

     

    I tried both the Pre-Printed and Plain paper (defaults) using Microsoft to PDF and   the only borders are around the particulars.

    I have tried with Win2PDF and Microsoft Print to PDF and there are no other borders.  I actually printed the receipt  to every printer/image app I have (Foxit PDF, Microsoft Print to PDF, Nuance, Onenote for Windows 10, Paperport Image Printer, Win2PDF and Win2Image - none show additional borders)

     

    What does it look like when you print it to an actual printer ? (not a pdf)

     

    Gill

  • Myla's avatar
    Myla
    4 years ago

    Thank you for your reply.

    It's a Pdf file ready to be emailed. And it has outline around every single text including company logo, address, ect

    When I print it on the paper it's clear, but since COVID we've switched to WFH and emailing PDF receipts.

    I'm using Microsoft to PDF when creating files. Every browser/img app showing this borders. It means clients can see this borders as well :-(

     

  • Beansmutts's avatar
    Beansmutts
    Trusted Cover User
    4 years ago

    Hi Myla

     

    Since the actual print to plain paper does not have the boxes around everything, makes me think it is the Microsoft print to PDF that is the problem or its settings (unfortunately I dont know about its settings).  Try downloading a Trial version of say Kofax Nuance Power PDF, Fox PDF, Win2PDF all have a print to file.  

     

    Kofax Nuance: https://www.kofax.com/products/power-pdf

    Foxit: https://www.foxit.com/shopping/?utm_source=googleads&utm_medium=Search&utm_term=foxit%20pdf&utm_campaign=FOXIT_GA_NAM_EN_S_REVENUE_ONLINE%20STORE_BRAND&gclid=EAIaIQobChMIkqHT9Jzg-AIVQJlmAh3mOAUeEAAYASAAEgJ3lvD_BwE

    Win2PDF: https://www.win2pdf.com/download/?gclid=EAIaIQobChMI5dzljp3g-AIVepRmAh3LxwXtEAAYASABEgIcy_D_BwE

     

    Hope this helps.

    Gill