Hi There,
Our company has passed on the 1.8% credit card surcharge to customer. In the past, the customer was able to receive the payment receipt which gives the breakdown:
But this seems to be not the case anymore? How can I send the payment receipt to customer which reflect the breakdown as it was in the past?
Many thanks.
Hi MV-8,
The customer can open their online invoice by clicking on the link provided in the invoice email. When they click "Pay now" on their online invoice, they will see the breakdown of the invoice amount and the surcharge. After the payment is completed, the receipt will show the breakdown of the invoice amount and the credit card surcharge. If this feature is not working as expected, please ensure that the customer surcharging option is turned on in your settings by navigating to "Sales settings > Payments" in your AccountRight.
I hope this helps!
Regards,
Earl
