Credit Card Surcharge - Receipt to customer
Hi There, Our company has passed on the 1.8% credit card surcharge to customer. In the past, the customer was able to receive the payment receipt which gives the breakdown: invoice paid + credi...
Forum Discussion
Hi MV-8,
The customer can open their online invoice by clicking on the link provided in the invoice email. When they click "Pay now" on their online invoice, they will see the breakdown of the invoice amount and the surcharge. After the payment is completed, the receipt will show the breakdown of the invoice amount and the credit card surcharge. If this feature is not working as expected, please ensure that the customer surcharging option is turned on in your settings by navigating to "Sales settings > Payments" in your AccountRight.
I hope this helps!
Regards,
Earl
When I do this, the invoice still doesn't include the surcharge. Can you please provide an option that works please?
Hi lizzy2,
Thanks for trying what Earl suggested. You’re right, there’s no way to show the online payment surcharge on the actual invoice. By design, it only shows when the customer pays:
- On the Pay now screen (invoice + surcharge + total).
- On the tax receipt email, they receive after paying.
If you’d like to double-check it, you can send yourself a test online invoice and run through a payment to see the surcharge and receipt. There’s a bit more detail here:
https://www.myob.com/au/support/myob-business/sales/receiving-payments/online-invoice-payments/customer-surcharging-for-online-paymentsRegards,
Genreve
