Deleting a duplicate supplier invoice

Question

Hi all,&nbsp;I had two invoices from a supplier for the same item, but at different amounts.It was later determined that we only received one of these items, so the lower amount invoice was cancelled (I'm not sure why they were different prices, I did ask and never received a response).I had already input both of these in MYOB.Now I am trying to delete the lower amount invoice as it was cancelled, but it is coming up with an error message of 'Deletion of this purchase of item SUCH AND SUCH would leave you with no items on hand, and a non-zero value in inventory.'I have tried looking up how to fix this myself, but am not coming up with any answers.&nbsp;Can someone please assist?&nbsp;Thank you

genreve_s · Answer

Hi powerette,
&nbsp;
The error message is to inform users that deleting the transaction will result in zero stock while the value is not. Typically, zero stock should also mean zero inventory value. You might need to do an inventory adjustment for this. Check out this link for a step-by-step guide on how to do it.
&nbsp;
Feel free to let us know if you need any other help.
&nbsp;
Thanks,Genreve

powerette · Answer

Hi Genreve,&nbsp;I am in AccountRight Premier and it did not come up exactly the same.I tried adjusting the Inventory (which I'm not sure if that worked) and it didn't fix the problem.Now I'm really lost.

princess_r · Answer

Hi powerette,
&nbsp;
First thing I suggest is to check why the item value is at $0 when there is a purchase recorded for this item and the item price isn't $0. Usually, recording an inventory adjustment to increase the total item value by the same amount as the purchase value would allow you to delete the purchase order and return both the quantity and value to zero. If this doesn't work, you'll need to reach out to our support team. You can reach them on live chat via the virtual assistant MOCA or raise a support ticket via MyAccount.
&nbsp;
Cheers,
Princess

powerette · Answer

Thank you. I managed to delete one of the invoices, but now I can't update the other one as they had 2 different amounts for the same product. I can't even seem to get to MOCA so am getting quite frustrated. All I want to do is add $1.10 to the item amount and it comes up with the same error message.&nbsp;Can someone please assist?&nbsp;When I try to log in to get to MOCA and put our business name in nothing happens - very annoying.

princess_r · Answer

Hi powerette,
&nbsp;
I totally get how frustrating it is when things don't go as planned. Since adjusting the inventory didn't work, your next step would be to reach out to our support team so they can look into it further. You don't need to sign in to open MOCA. Just open this link and click the purple speech bubble in the bottom right corner to access MOCA. Then, type "get help from a support agent," and you'll get a link to connect with a live chat agent.
&nbsp;
Cheers,
Princess

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Deleting a duplicate supplier invoice

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