Forum Discussion

jh2's avatar
2 years ago

double up of invoices

When creating a few invoices at a time (20) once done I check that they are all there. Next day there are double ups? 
Also keeps timing out, retry all the time. We now know not to press retry as that can create an entry double up.
What is going on?

  • Hi jh2 

     

    Thank you for your post, and I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.

     

    Typically we would see this happening if "Warn for Duplicate Number or Recorded Purchases is not selected in Setup>>Preferences>>Purchases. Kindly check this option and it should be ticked. 

     

    Let me know if you still need further help. I'm happy to assist you. 

     

    If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers, 

    Cel