Email invoices - "Diagnostic-Code: rejected"

Question

I'm working with a business that is unable to receive MYOB invoices/statements from a supplier.

There was recently a problem with the businesses email service, I suspect MYOB may have blocked the email address

Details:

Similar threads where a block has been lifted by myob:

Email invoices - "Diagnostic-Code: rejected" | MYOB Community

Email invoices fail to deliver - 'Diagnostic-Code: rejected' | MYOB Community

doreen_p · Answer

Hey blubbarella,
&nbsp;
Great to see you digging into what’s gone wrong with the invoices not coming through. You’re already one step ahead by looking into similar cases. When you spot a “Diagnostic Code Rejected” error, it means the recipient’s email address has ended up blacklisted on our end. With that, you'll need to reach out to our team to have the block lifted. You can contact them on Live Chat via our virtual assistant, MOCA.
&nbsp;
Cheers,
Doreen

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Email invoices - "Diagnostic-Code: rejected"

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