Forum Discussion

Theo1's avatar
Theo1
Contributing User
2 years ago

Error - The credit limit value must be less than 0 or equal to 0.

Good day  , When updating the credit limit I get above error .

Refer to the attached. Is there someting I missed ?

  • Sean_DC's avatar
    Sean_DC
    Former Staff

    Hi Theo1 

     

    Thank you for posting and welcome to Community Forum. 

    I noticed that you are typing 1 000,00 which might be the cause of this error. If you're typing 1000.00, please delete and retype it again without the spaces in between the numbers. You can use this Help Article, Credit Limits, as your guide. 

     

     

    Please feel free to post again. I'm happy to assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

     

  • Theo1's avatar
    Theo1
    Contributing User

    Hi There, Thanks for your response but the screen will only accept 0.00  I now update the customer credit limit via

    the "Import Assistance" function.  Please note I do get a warning when the Customer credit limit is exceeded. However as soon as I try and make changes to the Customer Profile I still get the warning message :

     

    The credit limit value must be less than 0 or equal to 0.

    • gavin12345's avatar
      gavin12345
      Ultimate User

      Hi Theo1 

       

      I suspect this odd behaviour is somehow related to your region settings. AR2023 is designed for Aus and NZ and might be puzzled by the R currency symbol, as it is expecting a $.

       

      As a test, change the region settings to Australia and restart AR2023, then try to set the credit limit. If that works without the error message let us know. Change the region settings back to your region. Credit limits should then stay as they were set.

       

      Regards

      Gavin

       

      • Theo1's avatar
        Theo1
        Contributing User

        Hi Gavin

         

        Thank you for response , I have tried it but the error persist.  Is there maybe some other "Flag" that needs to be 

        updated ? ERROR " The Credit Limit value must be less than, or equal to 0.  - 

        Why would you want a minus or a zero Credit Limit  ?