leibholdqpbc
2 years agoExperienced User
In tray fails to upload
WE HAVE A FORWARD in OFFICE 365 - emails to our accounts email are forwarded to the myob email in tray email address
If we send an invoice document to directly to the myob intray email address, it goes in.
If we send an email WITHOUT invoice document to accounts and it gets forwarded to the myob account,we get a return
Hi there,
The following files you sent to your In tray didn’t come through:
- there were no attachments. Are you sure you remembered to attach a bill?
ETC
If we send an email WITH invoice document to accounts and it gets forwarded to the myob account, we get nothing
Nothing in the in tray and NO return email.
so the issue is in myob process after the check for a document included section
This means out email process is getting though the email checks