Since the beginning of May 2025, invoices dragged into the purchases in-tray for one particular company, are not reading the correct total amount on most that are less than $250 only. MYOB is only reading the 'before GST' amount. This has never happened before. Is anyone else having this issue? How have you remedied this issue?
Hey SDickson,
The In Tray typically captures four key pieces of information:
If you’re noticing the amount doesn’t include tax, it’s likely that the purchases are set to "Tax Exclusive." Make sure to switch it to "Tax Inclusive" to see the correct totals. If this isn't the case, make sure to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Cheers,
Doreen
Unfortunately that is not the case, as the incorrect amount for this supplier does not occur for ALL their invoices in the in-tray, only most of those under $250 value.
I am having this issue too and some are over $250. I can have 20 supplier invoices correct and 2 would be incorrect, same supplier. I have been on online chat for over 1.5hrs to be told I need to lodge a support ticket...... & start all over again!!! I have sent them screenshots to prove it.
I am having this issue too and some are over $250. I can have 20 supplier invoices correct and 2 would be incorrect, same supplier. I have been on online chat for over 1.5hrs to be told I need to lodge a support ticket...... & start all over again!!! I have sent them screenshots to prove it.
im having an issue when I try to create bill from the In tray, that the incorrect supplier details are populated. the account codes, GST code, etc are all incorrect so It is slowing down my processes.
Ive cleared the myob Cache, and have triple checked the supplier details/abn/etc are all correct.
Its been happening for a few weeks now, and is happening with more than one supplier. Does anyone else have this issue?
This has happened to me also with a few suppliers. I have not found a way of correcting this.
Update: the issue is not only happening with purchases under $250, it is totally random now with invoices over $250, but does happen. However ALL invoices of small amounts for this one company ONLY in the intray only reads the pre GST amount.
