Invoice not consumed SOH

Hi Narellecables​ 

It looks like the invoice didn’t properly impact your stock levels could be a sync or configuration issue. First step, I’d double-check that the item was linked to inventory when the invoice was created. If everything looks fine there, you might need to manually adjust the Stock on Hand (SOH) for that item in the system to align it. Check this link for the process. If the adjustment doesn’t work get in touch with our chat team through our virtual assistant MOCA or drop us a support ticket via MyAccount for further help.                

Cheers,

Shella                                                                                                                                                

Hi Narellecables​ , if the item is inventoried and has a non-zero average unit cost, then I suggest you look more widely for other instances of this error. Use the Item Sales detail report, with 2 extra columns added - Margin ($) and Margin(%). Run the report for the full month, change to landscape and review for margin (%) of 100. Are there sales for that item showing a mix of 100% and normal margins?

I have seen a couple of files where this is an ongoing error.

Hi All, Thanks for the replies, Your prompt to check the inventory helped me to find a duplicate inventory journal which had doubled the SOH.