Forum Discussion

RVSCiaran's avatar
2 years ago

Invoice PDF Pay Now Not Showing

Hi,

I am having a problem when trying to show the online payments QR code and "Pay Now" button on my invoice PDF's.

I have turned off and on the "Online payments" option and tried creating a new invoice form template and adding the online payments fields in it but it still does not show up, the online payments do work on the web, just not when downloading/previewing PDF's.

If anyone can provide some help/assistance that would be great, happy to provide more information if needed.

Regards,
Ciaran

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, RVSCiaran

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    The Pay Now button will show once your customer receives the invoice through their email. Kindly make sure that "Allow online payments" is ticked. For more information, you may also check out the Help Article: Online invoice payments.

     

    Please let us know if you require further assistance with this.

     

    Best regards,

    Doreen

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