Why do I need to change the invoice date in the template to reprint an invoice? Whenever I have to resend an invoice, I need to customize forms and change the date to the original date of invoice and save the form before resending invoice to client
Hi Er_81,
Thank you for your post and welcome to the MYOB Community Forum. I hope you find plenty of useful information.
Apologize for the late response. When resending or reprinting an existing invoice, dates are not subject to change. In this matter, as we replicate your concern, we have not encountered any date changes when we try to resend or reprint an existing invoice on our end. We recommend performing a basic troubleshooting by logging out, refreshing your browser, and clearing the cache and cookies on the browser setting before logging in back again and redoing the process.
If you still encounter the same issue, please provide a screenshot of the invoice before and after reprinting/resending so that we can check it as well. Please note to hide any important personal details on the invoice before posting it here in the forum.
Do let us know how it goes.
Kind regards,
Shella
Hi Er_81,
I hope this message finds you well today. I just wanted to follow up if you’re still encountering date changes when reprinting existing invoices. We appreciate your patience and understanding with this matter. If you still need assistance with this, please don’t hesitate to reply as we’re always delighted to assist you further.
Kind regards,
Shella
Hi Er_81,
I hope this message finds you well today. We have recently asked for updates to assist you further, but we have not received any response. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again, and one of our moderators will attend to it.
Kind regards,
Shella
