Invoices not showing in to be printed list

Question

We have recently had to clear a huge backlog of to be printed invoices by backing up, working in the offline file and re uploading the file - a very lengthly and stressful process.

We changed all our customers to email only invoice delivery method to avoid the issue in future.

Our problem is we still need to print some of the invoices daily (as a delivery docket), but because they are set to email only on the customer card, they do not show up in the to be printed tab, even after selecting all invoices and taking the tick off unprinted or unsent emails only.

We have to open each invoice individually and print.

Further complicating the issue is it is not the same customers every day and not the same customer every time they order.

How do we resolve without having the same issue being unable to print or email anything because the queue is too large to even open the print/email tab?

earl_hd · Answer

Hi Sinclair​,Thanks for posting and sharing what you’ve been dealing with. I can understand how frustrating it is when the print/email queue gets too large, especially after clearing a backlog and switching cards to “Email” to prevent the issue in the future.&nbsp;
In AccountRight, the delivery status of an invoice is driven by the customer’s card setting, so invoices for Email-only customers won’t appear in the To Be Printed list, even if you untick Unprinted or Unsent Only. At the moment there isn’t a built-in way to override that behavior on the fly for certain invoices.If you wish to submit a product suggestion, you may visit our product ideas page here: MYOB AccountRight Ideas ExchangeRegards,Earl

sinclair · Answer

Hi Earl_HD​&nbsp;Our file is again unable to access the print/email function.&nbsp; We have been diligent about clearing the "to be printed" queue each week.&nbsp; What else could be preventing us from printing and emailing invoices?&nbsp; We can go into each individual invoice and do it that way, however we do up to 100 per day so it is very time consuming.&nbsp; It is also just one file (we have several, all the others can still access print/email function so it is not environmental).&nbsp; We have the same issue across several laptops, so not computer specific.Not getting a lot of help from MYOB Support and at my wits end.

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Invoices not showing in to be printed list

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