Forum Discussion

dtb37's avatar
2 years ago

Invoices showing as being delivered 2 weeks ago, but clients only receiving them today - on the due date.

I've had 2 clients call me today to complain that they've only received invoices today - 20th Sept that were sent out at the beginning of the month.   I've gone into the invoice and looked at activity and it's showing as being delivered 2 weeks ago.  Clearly not the case.  Being a random problem and with it showing as delivered, what is the solution?  No way I'm going through 100+ invoices to check anyway.  And I don't really want to go back to downloading every invoice and sending manually through our own email system as an attachment.  Starting to make sense now why clients miss random months for payment, when they're normally consistent payers.

  • Hi dtb37,

     

    Thank you for your post and welcome to the Community Forum. 

     

    I understand that you are having an issue with sending emails to your client and they receive them late. I am sorry for that experience. When emails are sent directly to AccountRight Live, the 'Sent Emails' window will show the delivery status. If it is shown delivered, it means that there was no problem in sending these emails from our end. It is up to the receiving end how to filter the emails received. 

     

    Depending on the security settings at your customer's end, the emails received may be put in the Spam or Junk folder, please be sure to check that first. It will also help to have your customers add noreply@apps.myob.com to their whitelist to make sure the emails sent from AccountRight Live are not blocked. 

     

    if you require further assistance, please feel free to post again. We are more than happy to assist you. 

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Regards. 

    Cel