Hi dtb37,
Thank you for your post and welcome to the Community Forum.
I understand that you are having an issue with sending emails to your client and they receive them late. I am sorry for that experience. When emails are sent directly to AccountRight Live, the 'Sent Emails' window will show the delivery status. If it is shown delivered, it means that there was no problem in sending these emails from our end. It is up to the receiving end how to filter the emails received.
Depending on the security settings at your customer's end, the emails received may be put in the Spam or Junk folder, please be sure to check that first. It will also help to have your customers add noreply@apps.myob.com to their whitelist to make sure the emails sent from AccountRight Live are not blocked.
if you require further assistance, please feel free to post again. We are more than happy to assist you.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Regards.
Cel
