Matching a supplier refund bank transaction

Hi nancyq 

A supplier refund is typically processed through the Purchases>>Purchase Register>>Returns and Debits>>Recieve a Refund option. By recording that refund through this method it will generate a Settle Returns and Debits transaction.

From a bank feeds point of view, you would use the Find functionality and find that recorded Settle Returns and Debits transaction to match to that bank transaction.

More information on supplier refund transactions can be found on Help Article: Supplier returns, debits, and refunds

Thanks Steven.

this is how i recorded the supplier refund.

However i couldnt match it with bank feed through "Find"

Can MYOB match 100% of the transaction? is there any exception?

Hi nancyq 

Basically, to make a transaction appear so it can be matched in AccountRight there are 3 requirements that need to be met:

• The transaction needs to be going to the bank account that you have setup as your bank feeds account. 
• The transaction needs to have a similar date range and amount for that bank feed transaction.
• Finally, the transaction must not be reconciled or marked as cleared in the Banking>>Reconcile Accounts window. 

I would recommend going to Banking>>Bank Register and ensure that you have the correct account and date of the transaction. If that transaction is listed correctly, does it appear in the Reconcile Accounts window for that account and date?

Hi, all three requirements are met. however not being to match the refund from supplier.

My issue with Bank feed is , they can match / find most of the transaction.

But there are times that it doesnt work.

I understand that i can go to bank> bank rec to reconcile the bank account

I was instructed to make sure the bank feed gets matched 100%, which i found it very hard.