Hi there,
Numerous times the option to lock transactions for invoices is ticked in Preferences>Security.
No one in my team selects this, neither the accountant. Can you please advise why MYOB does this from time to time? It is frustrating.
Regards
Sandy
OK is always selected to fix the promblem. However on any given day we discover that the option is ticked again. As if the system updates or automatically does this for some reason. No one in our team, including account selects this option.
Hi, WhiskST
Thank you for your response.
Since you can confirm that OK button is always selected and it should not be automatically ticked if none of the file users made the changes, we recommend clearing your AccountRight to refresh the data. More information on how to do this can be found in the Help Article: Clearing the AccountRight Cache. Please let us know how it goes.
Best regards,
Doreen
