Online Invoice Payments Not Working

Hi RB73,

Thank you for the post and for letting us know your concern. I'm sorry to hear that your customer is having an issue with online invoice payment, and I'll be more than happy to help you with this. Please provide me with the screenshot of the error so we can further look into this and provide you with a solution.

Please let me know if you need further help.

Kind regards,

Sai

See attached.

Hi RB73,

Thank you for the screenshot. Some of the causes why this issue is occurring because, the invoice number has an invalid character or missing country on the linked customer card. Please make sure to remove all the invalid characters from the invoice number and it should be numeric only. Lastly, please ensure that the customer card has a country set.

Please let me know if you need further help.

Kind regards,

Sai

Thanks for the reply but pretty sure it was a MYOB issue.  As all payments were able to be processed this morning without any changes being made to card details.

Hi RB73,

Thank you for letting me know. I'm glad that it is now working, and we'll make sure to further look into this for us to prevent this issue from occurring again. If you have any additional concerns in the future, please feel free to post in our Community Forum.

Please let me know if you need further help.

Kind regards,

Sai