Forum Discussion
- Mike_JamesUltimate Cover User
Hi Emma1201, we see similar errors in our app, so one thing we always get our users to check is the connection to the MYOB data file. This can occasionally be lost and needs resetting.
Does Ordermentum have a configuration setting for that, and does it include a test function to confirm the connection? Can you delete and/or redo the connection?
- Emma1201Experienced User
Hey Mike,
Thank you for your reply.
Some of the invoices are pushing to myob from ordermentum. So I think they must have some connection.
I will suggest disconnecting and re connecting .
Emma
- Emma1201Experienced User
Can you talk me through disconnecting and re connecting please?
- Mike_JamesUltimate Cover User
Hi Emma1201 , that's a question for Ordermentum support, as I am not familiar with the product.
This youtube video appears to cover the initial connection:
Ordermentum & MYOB Integration (youtube.com)
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