Hi there,
We have had an issue with Ordermentum not being able to sync in our invoices.
Prior to 6/3/2024 we didn't have any issues.
Now we are getting a "bad import" error when we try to sync the invoices across.
Any help? Is myob having issues with this?
Emma
Hi Emma1201, we see similar errors in our app, so one thing we always get our users to check is the connection to the MYOB data file. This can occasionally be lost and needs resetting.
Does Ordermentum have a configuration setting for that, and does it include a test function to confirm the connection? Can you delete and/or redo the connection?
Hey Mike,
Thank you for your reply.
Some of the invoices are pushing to myob from ordermentum. So I think they must have some connection.
I will suggest disconnecting and re connecting .
Emma
Can you talk me through disconnecting and re connecting please?
Hi Emma1201 , that's a question for Ordermentum support, as I am not familiar with the product.
This youtube video appears to cover the initial connection:
Ordermentum & MYOB Integration (youtube.com)
