Payment deleted but still $0 balance on bill

Question

Hi&nbsp;&nbsp;I have had a client delete a payment of a purchase and the total of the bill is still saying $0 is due instead of the USD25,000 that should be outstanding. I have attached a photo. This 25k was a deposit paid 31/3/23.&nbsp;I have attached a photo the bill total is USD81,063.13 there were 2 deposits 25,000 31/3/23 and 40,000 24/11/23 the final payment of 16,063.13 12/1/24.&nbsp;&nbsp;The total don't match but I am just not sure how I sould fix this?&nbsp;The bank is out of balance the 25k deposit but I have nothing to apply it to? The Deposit paid account 1-1300?&nbsp;I have tried to delete the 40,000 payment and start agian but I can't delete that payment?&nbsp;Any help would be appreciatate&nbsp;

mike_james · Answer

Hi Melson2016&nbsp;, I'm surprised that the $25000 deposit payment has been deleted,&nbsp; but since $65000 has been transferred from the deposits account, I think you should record a spend money in NZD allocated to the deposits paid account, as you suggested. The spend money should be the NZD amount to balance.

doreen_p · Answer

Hi, Melson2016
&nbsp;
Thanks for your post, and we're sorry for the delayed response.
&nbsp;
This issue may require more screenshots so we can further assist. Kindly open the bill by going to Purchase register &gt; Look for the bill in the open or closed bills tab &gt; Open the transaction &gt; Click History and then take a screenshot of it. Make sure to remove any sensitive information before posting in the Forum.
&nbsp;
We are looking forward to your response.
&nbsp;
Best regards,
Doreen

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Payment deleted but still $0 balance on bill

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