Forum Discussion

Kirsty3's avatar
Kirsty3
Contributing User
3 years ago

phantom amount showing on clients statement in the opening balance when it should be NIL

I am trying to issue an activity statement to an overseas client, but when I print the statement I get 2 seperate statements for the same period.

The first one shows current invoices and payment - it has an opening balance of $0.00 and the correct amount owing - these transactions are in USD

The second statement shows a closed invoice, payment (overpaid) & refund - it has an opening balance of $7,935.48, but this should be NIL. There is no opening balance in the clients card and no previous transactions for them.

  • LRBooks61's avatar
    LRBooks61
    Ultimate Cover User

    The statement you have attached shows two invoices and one payment but a balance of the $7 odd k

     

    you say there are two but only one attached

     

    the invoice 111  - have a look at it and see that it is just for the 44k not the larger amount

     

    is it something to do with exchange rate? 
    Hope that offers some help

    Lisa

    • Kirsty3's avatar
      Kirsty3
      Contributing User

      Hi Lisa,

      The USD Statement is correct so I didn't attach it.

      The statement I attached was the AUD statement and you will see a balance brought forward of $7,935.48. There is no previous transactions on the account though, so this is the problem. I searched back and there are no previous transactions.

    • Kirsty3's avatar
      Kirsty3
      Contributing User

      WHilst the inv 111 was issued in AUD 44,002.64, the client paid it as USD, hence the overpayment and the subsequent refund.

      • LRBooks61's avatar
        LRBooks61
        Ultimate Cover User

        So do you have two invoices one in aus dollars and one in usd ?

         

        So you converted the USD amount to AUD dollars and received it against the invoice?

         

        Can you go into the invoice send me a screenshot of the invoice and the history ( button on bottom left corner.

         

        Thanks

         

        Lisa