Purchase Reconcilliation Error
Our tax accountants was carrying some EOFY checks and found the purchase ledger recon didn't balance
By reverse check month by month we have found 2 very old (2015 & 2017!) PAID purchases from diferrent suppliers have reappeared creating the differnce. This happened back in Janurary this year
As they are paid they cannot be deleted without impacting the bank account
The accountant says that the error is not visible in the desktop version but is in the internet browser
We cannot recall any event that would have caused this and need to find a way to remove them
Your help please
TIA
Hi JT08,
Thanks for pointing out the challenges you’ve come across. The desktop and browser versions of software can behave differently because they might use different accounting methods.
If you’re looking to remove those transactions completely, you’d need to delete the payment linked to the purchases first, and then delete the purchases themselves. However, you’re absolutely right—this will impact your bank balances, so it’s best to touch base with your accountant before making any big changes to keep things accurate.
You could run a future-dated reconciliation and compare the reports between the two versions to further troubleshoot but, it's probably best to have our team take a close look. Reach out to them on live chat through live chat on MOCA (our virtual assistant) or by creating a support ticket in MyAccount, and they'll help you get everything back on track.
Cheers,
Princess
