I have an out of balance on the above report. I've traced it back and found the 2 Invoices that are causing this but don't really understand what I need to do to fix it. If I run the report forwarding to a future date the out of balance amount is still the same, not zero.
Inv 1: dated 22/10/21 for 3,960. Paid out by a credit on the 15/09/21
Hi WMack
Sorry to see that no one has replied to you yet. It looks like the there may be a false out of balance due to a timing issue. This is when a customer payment or credit is dated earlier than the invoice it has been applied to.
To check if you have a false out of balance run the report at a future date. For example "31/12/9998". If the report balances on this date, you may need to delete and re-enter the transaction mentioned using the correct date.
See our Help Article: Receivables, payables or inventory out of balance for more information on that topic.
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