We mistakenly paid a bill twice. We have applied the credit, however the company has now sent a new invoice to be paid. when applying the credit, the amount is $0 to be paid. The company however is chasing payment for this invoice, even though there is a credit. how do we send a remittance advice advising that this invoice has been applied against the overpayment?
Hi VickiC3,
You can create a statement that reflects the overpayment and credit applied. This will show that the invoice has been settled and that no outstanding amount is due. You can do this by going to Sales > Print/Email Statements.
You can also create a remittance advice so you can generate this document and send it to your supplier, indicating that the payment has been applied correctly. Send remittance advices has detailed information to assist you with this.
Regards,
Sai
Hi Isaiah
unfortunately this does not work for us. generally we are paying bills, and do not have sales. A few invoices were paid mistakenly twice due to a malfunction when entering into MYOB. Myob was placing a 0 in front of the invoice number. This was picked up when the funds could not be allocated to the recipients invoice numbers. On review, it was realised this was happening. We entered the credit into MYOB, however when entering other invoices from the supplier, there was a balance of $0 to be paid. Once this was allocated, there is no way to create a remittance advice or statement to be sent to the supplier. Please note they are a supplier only and not a customer therefore we are unable to send a statement.
Hi VickiC3,
For any duplicate payments, you may need to create a credit or refund transaction to rectify the overpayment. Purchase returns, debits, and refunds has detailed information to assist you with this.
Regards,
Sai
No, this still does not work for us. there is no way to send a remittance advice to a supplier who is not a customer!
Hi VickiC3,
If you've overpaid a supplier, you can check out the Supplier overpayments and double payments to manage the payments. And if you want to provide a record of the transactions you've entered to your supplier, you can use the Printing payment receipts option.
If these options don't work, you'll need to reach out to our support team for more assistance. You can connect with them through live chat via our virtual assistant MOCA or create a support ticket via MyAccount.
Cheers,
Princess
