Forum Discussion

JoanEllen's avatar
JoanEllen
Experienced User
2 months ago

Sent emailed invoices remain in "to be emailed" Takes ages to send all invoices

Hello

 

We're using AccountRightPlus AU v. 2024.6.0.

 

Invoices are sent via Outlook. Up until your last update, this has worked well. Now after each invoice has been sent, it still remains in the "To be emailed" screen, so MYOB's system isn't updating that a sent invoice has been sent. So I have to cancel this window to refresh, then the sent invoice no longer shows. Also, the sending process takes a lot longer to actually send.

 

It now takes me around 10 minutes to send 20 invoices. (We have to send individually as we have more than one sales invoice template). Can you please advise if there's a fix for this?

 

I originally emailed this same question to these forums here, and Earl HD your moderator advised me to clear out AccountRight's cache, which I did. The problem still persists. Please provide a fix for this as emailing invoices is now very slow and this has only started happening after your last update.

  • JoanEllen's avatar
    JoanEllen
    Experienced User
    2 months ago

    The other thing that happens each time is when I select an invoice to be sent, a message says "any changes you have made to this sale will be saved before it is emailed". This is for every invoice. The thing is, there were no changes. Just in case this has a bearing on the above.

    • Jemar_C's avatar
      Jemar_C
      Valued User
      2 months ago

      Hi JoanEllen,

       

      I can see that the status of the invoices are not updating after being sent and even after clearing the cache as previously advised. You may also check this helpful article , for the detailed information on how it can be fixed.

       

      Cheers,

      Jem

  • JoanEllen's avatar
    JoanEllen
    Experienced User
    2 months ago

    As of yesterday's update, this situation has now resolved itself. So the issue was a problem with MYOB and I'm guessing you've applied a fix. Unfortunately your moderators weren't able to help at all but I'm glad the situation has sorted itself out.

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