START UP PROBLEM
The latest problem to add to the list of unsolvable/unsupported problems.
Why do I need to sign in multiple times with no response after entering my email address?
Forum Discussion
Hi, Louise_xoz
Thanks for your post.
Are you receiving any error messages when signing in? If yes, kindly send us a screenshot of the error. Make sure to remove sensitive information before posting in the Forum. If not, please try using a different browser and clearing your browser cache. Please let us know how it goes on your end.
Best regards,
Doreen
No error msgs, just a very long time between each step. This is regardless of the PC boot up, ie warm or cold start, the first login in of the day or later.
Hi, Louise_xoz
Thanks for your response.
If there are no error messages, logging in multiple times is due to the new update. When using live services, it will ask again for the email address and password even after logging in to your account. Kindly check your internet connection, making sure everything is okay, as it may take time for the browser or the software to respond if there's an issue with the connection.
Best regards,
Doreen
