Forum Discussion

Tim4's avatar
Tim4
Contributing User
10 months ago

Statement ageing incorrect

Ageing report shows:

Statement shows:

 

This has only recently started happening again, no changes to set up for any customers.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    10 months ago

    Hi Tim4, 

     

    Thanks for posting your concern in the forum.

     

    I'm sorry to hear about your difficulties with your invoice ageing data. Generally, any issue with ageing comes from how the invoice terms are set. I recommend checking the terms for the invoice, as the due dates could have been changed. If the issue persists after making sure everything is correct, feel free to send us a screenshot of the following. 

    • Reports & Forms Preferences (Setup > Preferences).
    • One of the customer's selling details tab.
    • One of that customer's invoices.
    • A copy of the report showing the customer's name and ageing value.

    Let us know if you require any other assistance. 

     

    Thanks,
    Genreve

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        10 months ago

        Hi Tim4, 


        Thanks for responding. We appreciate the effort in attaching these screenshots. 

         

        In my understanding, since the example invoice was dated 3/11/2023, it is supposed to be due on 30/12/2023. This is also what the screenshots suggest. May I know what we are trying to achieve with these values? 

         

        We look forward to your response. 

         

        Thanks,
        Genreve

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