Forum Discussion

BelASET39's avatar
BelASET39
2 months ago

Statement Text VS Invoice Number

Hi Team! Our suppliers each have a description in the 'Statement Text' field of their payment information (this is often our business name or a customer number). It seems that when I make a payment to a supplier via the ABA (Bank File) function, this statement text overrides the invoice number inputted fin the 'Supplier Inv No." section when entering via Purchases section. I have been using recurring purchases for a number of years now however a few suppliers have recently come back to me with this issue. Do I need to do anything different or extra? Has something changed that I am unaware of? Thanks so much for you time in assisting me. Cheers, Bel.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi BelASET39 ,

    Are you still experiencing this issue? If so, I recommend trying our virtual assistant, MOCA. It's designed to dive deeper into issues like this. You can engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA can't provide the help you need, our live chat team is available to pick up where MOCA left off.

    Regards,
    Earl