Supplier Invoice paid to incorrect account and payment returned

Hey Valy,

 

You can reverse the bill to create a debit note, which will help sort out the returned refunds. To do this,

 

• Open the original bill.
• Go to Edit.
• Select Reverse Purchase, then record the reversal.

This will create a return and debit, which you can find under Purchases > Purchases Register > Returns & Debits. Once that's sorted, process the refund by going to:

 

• Purchases.
• Select Returns & Debits, selecting the debit note and clicking Receive Refund.

 

After that, just create a new bill under Purchases > Enter Purchases to record the correct payment to supplier. Below are the help articles that you'll find helpful.

 

Reversing a transaction

Settling supplier debits

Entering bills

 

Cheers,

Doreen