Forum Discussion

Antz72's avatar
Antz72
Experienced Cover User
9 months ago

Unable to send statements

I have a repeated problem sending out statements to customers. Normally I can select all and email the statements. Now when I select all I find only a random few statement emailed. Previous I was advised to send smaller and smaller groups. This work sending 8 to 10 statements at a time. This issue eventually correct and I could send all statements together but there was not explaination as how this occurred. Now the problem is back and it will not work sending more than 8 statements. How do I fix this issue as it is time consuming and we are missing out on payments from customers because they do not receive their statements?

3 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    9 months ago

    Hi Antz72,

     

    Since you're experiencing the issue with sending customer statements, I recommend clearing the AccountRight cache by following the steps here.

     

    Ensure as well that your email setup in MYOB is properly configured. This includes checking if the email addresses in the customer profiles are correct, and that MYOB is linked to your email server without any disruptions.

     

    Since you've previously had success sending 8-10 statements at a time, continue with this method for now. Sometimes, sending large numbers of statements at once can cause the issue, which might explain why only a few are being sent.

     

    If the issue persists, please reach out to our live chat agents through our virtual assistant MOCA or submit a case via MyAccount.

     

    Regards,

    Sai

     

     

     

     

     

  • Antz72's avatar
    Antz72
    Experienced Cover User
    9 months ago

    Hello I tried clearing the cache and that does not fix the issue. The emails are correct. All payslips, invoices, and remittances go out with no issue. We need this fix because we are losing money by having to select small groups to send out. Sending 8 at a time does not work now either. 

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    9 months ago

    Hi Antz72,

     

    In this case, please reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

     

    Regards,

    Sai