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FinanceDMPL's avatar
FinanceDMPL
16 days ago

Valid Payee Number

Hi - can anyone help - every time I go to print invoices I get the message "No valid payee number" - I have searched high and low on all the invoice templates and everywhere else in MYOB and cannot find where I can remove this so that I don't keep getting this annoying message every time I print invoices.  There was a post about this about 2 years ago that I found but the suggestion didn't make a lot of sense and I still couldn't find where the "payee number" field appears on any of the invoice templates and we do not use M-Powered invoices either.  If anyone can give me information on how to remove this that would be greatly appreciated.

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    14 days ago

    Hi FinanceDMPL,

     

    That "No valid payee number" message can really catch you off guard when you're just trying to get your invoices out the door.  No worries! You're definitely not the first to wonder what's going on there.

     

    What's happening is that the invoice form you've selected to print from is an M-Powered one. These templates usually have names that start with "MPS". Even if you're not using M-Powered invoicing, it still expects a valid payee number for those forms, which is why that message keeps popping up.

     

    To stop the message from appearing, just switch to a different invoice form that doesn't start with MPS.

     

    If you've customised your current invoice layout (totally understandable!), you'll need to re-customise a new one based on a non-MPS form. Just start with a standard MYOB template and tweak it to suit your needs, no more pop-ups. Customising invoices has information to help you with this.

     

    Here's a help article that steps you through it: Printing from AccountRight - MYOB AccountRight - MYOB Help Centre.

     

    Regards,

    Sai

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