Vendor Reporting Emails bouncing - Diagnostic-Code: rejected

Got the email and responded earlier

I replied to the email Doreen sent with our affected email address (which is the same email she used to contact me), I'm assuming not to put the email in this forum discussion given it is not private?

Hello there SLINGLIFT,

Let me assist you with your concern about emails bouncing back. I've sent you a private message to assist with this. Kindly respond to the private message with the affected email address so I can check on my end if it's blacklisted. 

Best regards,

Doreen

Hey Eastside,

It appears that emails from your supplier (MYOB) to your email address are bouncing back with a "Diagnostic-Code: rejected" error. No worries; let's have it checked. I'll be sending you a private message to ask the affected email address and check if it's blacklisted.

Best regards,

Doreen

Thx for help - I'll keep eye out for message

Haven't seen any private message as yet, unless I'm looking in wrong area? The email is our MYOB contact one

Hi Eastside,

I can't seem to send you a private message here in the Community Forum. What I did is that I sent you an email instead through your registered email here in the Community Forum. Kindly check your email or spam/junk folder and provide the affected email address so I can check. I'm looking forward to your response.

Best regards,

Doreen

I just issued 'test' invoice to our email address and it has bounced back just like our vendor is reporting to us. I did a second test invoice to my personal email and received it, so clearly some block or blacklist in MYOB with our email

Hi Eastside,

Could you please reply in the email with the affected email address so we can take a look at this for you? Thank you!

Looking forward to your response.

Regards,
Earl

Received & replied to Doreen's email with the affected email address - which is the same as our MYOB contact email address