Forum Discussion

Contributing User

2 years ago

Web App vs Desktop app

The web app has a much more modern user friendly interface but 50% of the time it will be unable to submit or save the purchase order due to 'Account is required. Tax code is required'. I can submit a PO fine to a supplier but then my next PO to the same supplier can have this issue. AND WHY can you not save this as a draft, this is so frustrating, if this error comes up there is no option but to cancel and start again.

If it fails to work I then just have to use the desktop app which always work but the interface is from 1994.

Another thing please combine purchase orders and bills on the WEB app the same as you have on the desktop app. Its frustrating searching for a PO which has now been converted to a bill and not being able to find it. On the desktop app you can search for all of them in the same search bar. Why would you have such variations between the 2? Sorry the frutration is real when you have to use MYOB everyday at work.

15 Replies

oliver1
Contributing User
2 years ago
Hi Mike,

This does seem to work but it changes the layout of my PO to; see attached screenshot. How can I change it back to the original layout?
oliver1
Contributing User
2 years ago
Actually this method unfortunately doesn't work. This PO (attached) I entered the supplier, clicked save. The layout then changed, I entered the info and clicked save again and its asking again for the tax code. I have already made about 5 POs this week with this supplier that are basically identical
Mike_James
Ultimate Cover User
2 years ago
Hi oliver1 , that looks like a bug to me. I've tested and got the same result. I've tried various ways to get the item layout back again without success. Perhaps the moderators can assist.
Celia_B
MYOB Staff
2 years ago
Hi oliver1,

Our apologies for the late response to this post. We also want to thank Mike_James for sharing insights. We understand that you are still having difficulty when creating PO and you received an error asking for a tax code. We have a Help Article: Purchase Orders, that has detailed information, and you can use as a guide.

I hope this helps. If you have questions or concerns, please do not hesitate to contact us again. We are happy to help

Kind Regards,
Cel
Celia_B
MYOB Staff
2 years ago
Hi oliver1,

We hope this message finds you well. If you still need further assistance or if you have questions or concerns, please contact us again.

Kind Regards,

Cel