Zero $ and Zero Qty not printing.

Hi Frank_G , leave the unit price but add 100% discount?

Hi Mike,

Thought of that, but then customs may charge duty on that value, even though we don't charge it, that's why we try to make it all $0.  We may have to fudge it, put in a low value and 100% discount, but that means someone has to remember to do it.  There has to be some way to get MYOB to just work properly.  Got to admit I am almost over MYOB since it went on the cloud.  It used to be excellent.  I loathe using it now for whole raft of different reasons.

Hi Frank_G,

Thanks for your post.

My apologies for the late reply. We regret to know that you're not seeing what values you want to appear with your sales item invoices. We appreciate your patience with this matter and thank you for reaching out. This seems to be a specific issue that might need further investigation. We recommend sending us a screenshot of the sale item sample you are not getting any $0 values with. 

Please note to hide any personal or important details on this screenshot before posting it here in the forum.

We're looking forward to your response.

Kind regards,

Shella

Hi Frank_G,

I hope this message finds you well today. I just wanted to follow up on whether you still require assistance with the item sales invoices report, as we've not received any response. If yes, please don’t hesitate to reply, as we’re always delighted to assist you further.

Kind regards,

Shella

Hi Shella,

Yes, we require assistance with the item sales invoices.

Please see attached an example of our Invoice with $0 value, appearing blank/empty on 2nd item line.

Even on the last item line, the 100% discounted item $0 value appears blank/empty.

Hi Frank_G,

Thanks for the response.

My apologies for the late reply. We might need to investigate this further. I will be sending a private message to you requesting the necessary details. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.

We're looking forward to your response.

Kind regards,

Shella

Hi Frank_G , Shella_A , this has been an issue for a long time, see:

Forms: Invoices - Show zero (0.00) amounts on prin... - MYOB Community

in the idea exchange, votes required.

Hi Mike_James, 

Thanks for the information.

For Frank_G, your concern is duly noted and will be reported to the required team to investigate further for future updates. Rest assured that we are open to suggestions and will provide communications and updates when these suggestions are implemented in the software. You could also post here at the MYOB AccountRight Ideas Exchange for feature enhancements and updates, or you may vote on the link that Mike provided.

In the meantime, as a workaround, you may want to consider adding a note or a comment to the invoice indicating that the item has been discounted 100%, hence the $0 value. This could help to avoid confusion when the invoice is reviewed.

Feel free to start a new post again anytime you require further assistance. 

Kind regards,

Shella