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Trandy's avatar
Trandy
Trusted User
9 months ago

AccountRight N Z Payroll 2024.2 Company File Code Request???

The past two Mondays when I open Payroll to run it I get an error telling me I can't confirm the payroll data file because I have an incorrect company file code. I have no idea what code this is as I've not been given one that I'm aware of. I have looked around online at MYOB to see if I can obtain this but so far coming up blank. Put a support request through and while I wait for that I will need to run tonight's payroll. 

 

I'm being threatened with not being able to run payroll again after 7 days if I don't confirm the data file with the correct code.

 

I understand MYOB is upgrading security which is fine so I'm thinking I've missed a step in this process somewhere. 

 

 

3 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi there Trandy,

     

    You can generate the confirmation code needed to confirm your company file using the Confirmation Assistant. Check this link for detailed steps on how to do this.

     

    Best regards,

    Doreen

  • Trandy's avatar
    Trandy
    Trusted User
    9 months ago

    I have been through the site that link refers to a number of times on Monday night and this morning as I was absent yesterday. I couldn't find a spot that helped me generate a code though. You might need to spell it out. I've been using MYOB for years and never came across this problem before when trying to confirm AccountRight Premier and Payroll before. I am not an online user but rather a local user. Our data files are held on our own server. If that makes a difference to advice being given. Premier is still behaving as it always has and confirming successfully without displaying a field with company file code details entry greyed out. It is still using the confirmation window it always has. It's only Payroll that has changed this time for some reason. MYOB support have emailed and I'm not getting any further ahead with them yet either. 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi there Trandy,

     

    If you still can't confirm your company file, you can reach out to our support team directly via our virtual assistant MOCA or submit a support case through My Account.

     

    Best regards,

    Doreen

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