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Galadriel's avatar
Galadriel
Experienced Cover User
3 years ago

Accountright Pay Super - remove old transactions

Is there a work around to get rid of super transactions in the Pay Super portal?

 

I've encouraged a client to use this feature but it pulled through every super transaction since 2008.  I tried to contact MYOB support after waiting 3+ hours on the phone but was referred a link on the Community Board dated 2018.

 

It seems that it's a MYOB developer issue that can't be fixed but is there anyone out there who has found a solution?

 

It was suggested that my client search for the period they wish to pay which is a work around but still leaves 100's of transactions just sitting there and as long as they are there it means there is the potential for errors.

 


Sorry MYOB, but the inability to get rid of unwanted transactions is an epic fail - I will no longer be encouraging my clients to use this feature.

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  • NikkiParsons's avatar
    NikkiParsons
    Valued Cover User
    3 years ago

    Galadriel There's a work around .......

     

    Payroll - Pay Liabilities, select liability type as superannuation, date range and select payments you want to clear  (make sure you watch the "payment date") and they will then not appear in Pay Super.

     

    You will then need to journal back out of the "bank account" you pay it from unless you can clear via a clearing account (my recommendation). 

     

    For current payments I assume they have been posted to the liabilty account - I would delete these entries and process these to match the payments OR edit to reallocate from the super liabilty account to the clearing account and they should net off with your clearing payments. 

     

    Since you mention 2008 - you could select years for the historic entries, payment date 30/6/23, journal out and nice and tidy going foward.

     

    Good luck. Not perfect but gets rid of hundreds of transactions fairly easily.

  • Galadriel's avatar
    Galadriel
    Experienced Cover User
    2 years ago

    Thanks for getting back to me.

     

    I will give it a go - unfortuantely I'm not scheduled to work for this client for another fortnight so will have to wait until then.

     

    Sonia