Forum Discussion

Contributing User

2 years ago

Solved

Can't verify employees super fund

We have just moved to using myob pay superannuation. I have one employee with SMSF. I can not seem to pay this super as myob gives an error message saying can't verify this employee super fund. Is there anything i need to do.

SMSF

verify super fund

Shella_A
2 years ago
Hi KyleeB1,

Thanks for the response.

We're glad to know that you're able to pay your employee super. Your patience is highly appreciated in this matter. Please be informed that we are now closing this thread. If you need further help, don't hesitate to start a new post and we'll be happy to assist.

Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Cheers,

Shella

16 Replies

chantal1
Experienced User
2 years ago
Did you find a solution for this, as i am having the same issue?
KyleeB1
Contributing User
2 years ago
no , i have no solution as yet. I'll post if i find one.
Shella_A
MYOB Moderator
2 years ago
Hi KyleeB1,

Thanks for your patience with this.

We're sorry for the late response. We recommend contacting the SMSF fund directly as they may updated some details on their end so that we're aren't able to add them on our end. Do let us know how it goes after.

Cheers,
Shella
KyleeB1
Contributing User
2 years ago
with no other changes made on my end, when we submitted a few days ago, it worked, all super was paid.
KyleeB1
Contributing User
2 years ago
i have no explanation as to why, but it worked fine when we ran the super payments this month.
Shella_A
MYOB Moderator
2 years ago
Hi KyleeB1,

Thanks for the response.

We're glad to know that you're able to pay your employee super. Your patience is highly appreciated in this matter. Please be informed that we are now closing this thread. If you need further help, don't hesitate to start a new post and we'll be happy to assist.

Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Cheers,

Shella