ReedyBHL
Hi Silvia
Thanks for your post. The first step is to reverse the duplicate pay transactions:
- go to Setup>>Preferences>>Security tab and make sure Transactions can't be changed; they must be reversed is ticked
- go to Prepare electronic payments window
- click on the zoom arrow for a duplicate pay transaction
- when the pay transaction opens click on Edit>>Reverse transaction or you can right-click on the transaction and select Reverse transaction
- click Yes and Record
To remove the transactions from the Prepare electronic payments window:
- tick the duplicate pay transactions and the matching reversals, the Total Payment amount should be $0.00
- click on Bank file
- click OK
- when the Save as window opens click Cancel
Reversals in the Prepare electronic payments window
Please let me know if you need further help.
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