I tested the onboarding process to understand how it works before we consider offering it to new employees.
I could not find Australian Super listed amongst the funds to choose from, despite entering the name or the USI. Is there a reason why they are not listed? It's a popular fund and if it is not found by an employee then this will cause confusion and a query back to us. It would be quicker just entering their data oursleves like before.
Thanks
Hello payrollers
Thank you for your post.
I have sent myself the onboarding for myself to test, and AustralianSuper is coming up as an option. Please note that AustralianSuper is one word, and doesn't have any spaces in it.
You also mentioned that you have searched via the USI number, I would double check you have entered the correct USI number as the one I have listed here STA0100AU brings up AustralianSuper.
If you have done the above and it isn't coming up, are you able to please send a screenshot of it happening?
If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.
Thanks for checking, I have retried and found it. I hadn't realised it was one word and I think with the USI I had entered STA100AU without the extra 0.
