Employee Onboarding

Hi Aakanksha, 

Thanks for posting this. We're currently aware of an issue affecting some services like onboarding in the software. The problem has been partially fixed, and the team is actively working on a complete resolution right now.

Thanks,
Genreve

I am experiencing the same issue. As a work around I went through the webversion and could send however I am not able to access the PDF now the employee has filled in the Onboarding form. In addition the button to view the PDF is gone from other employees who previously filled in forms. 

HI All,

We are currently aware of this issue and our team is actively working to resolve this matter. The current workaround is that you can try sending it on the browser (app.myob.com).
 

We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it.

Regards,
Earl

Hi AlyciaR,

We've checked with our team and confirmed that this is still an ongoing issue. Our team is actively investigating and working on it. We appreciate your patience as we work towards resolving this. 

Cheers,

MYOB

I'm having the same problem, please let us know when it's fixed.

I am still having this issue today.  When is it expected to be fixed - I have a payroll tomorrow.

We are having the same issue since yesterday.

Hi Genreve, Thank you for confirming. However, i am still facing the same issue. Coud you please check and confirm when it will be resolved. 

Thank you. 

MYOB, any update on this issue, still unable to access, Thanks

MYOB team just checking if there is any update on this one. I now appear to be able to send onboarding in the MYOB desktop client which was not possible Tuesday however the button to "View PDF" is physically not there for the two new staff who got sent while this issue occurred. Please see screenshot below of an old employee to the left and the new one invited yesterday to the right. Is this something your team is addressing?