Forum Discussion

Clev2015

Cover User

3 years ago

Solved

EOFY 2023 Finalisation Something went wrong. Please try again or refresh the browser.

I am processing the EOFY Finalisation for FY2023 and all of our employees (110+), except for three, have been finalised with no problem.

I have 3 employees that I can't finalise because this error comes up:

Something went wrong. Please try again or refresh the browser.

I have tried multiple times to get their EOFY data to go through, I've logged out of MYOB, cleared cookies/cache etc. on my browser. All the figures on the payroll reports for these 3 employees match and reconcile. They do have an RFBA Sect 57A figure, but so did 25+ other employees that went through.

Can you please advise what I need to do to get these employees to go through?

Clev2015
3 years ago
Hi Doreen

Thank you for your reply.

I have solved the issue. The non grossed up value of the RFBA Section 57A was under the $2,000 threshold so is not reportable. When I finalised the 3 employees with nothing in Section 57A, their pays were finalised with no issue.

5 Replies

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Clev2015
Cover User
3 years ago
Hi Doreen

Thank you for your reply.

I have solved the issue. The non grossed up value of the RFBA Section 57A was under the $2,000 threshold so is not reportable. When I finalised the 3 employees with nothing in Section 57A, their pays were finalised with no issue.
Doreen_P
MYOB Moderator
3 years ago
Hi Clev2015

Thanks for your post.

Kindly try to finalise 1 employee at a time and let me know how it goes. If the issue still persists, please attach the diagnostic log to your next reply so I can investigate it further. Please refer to this link for further steps on how to get the diagnostic log.

Best regards,

Doreen
MelWelch
3 years ago
I to am getting this message - I have recorded 0.00 for RfBA & Section 57A
Doreen_P
MYOB Moderator
3 years ago
Hi MelWelch

Thanks for your post and Welcome to MYOB Community Forum.

As mentioned above, could you please try to finalise 1 employee at a time. And if it still doesn't work, kindly get the diagnostic log from your desktop. To get it, please refer to think link.

Best regards,

Doreen
Princess_R
MYOB Moderator
3 years ago
Hi Clev2015

Thank you for letting us know. It's great to hear that you had this resolved. Please don't hesitate to post again if you need help in the future.

Cheers,

Princess