EOFY Finalisation figures

Hi WMack 

From what you've described it sounds like the casual YTD amounts have been removed from the employee card>>Pay History. Run the Payroll activity and Payroll register reports, if they're not the same then that is what is causing your issue.

You'll need to restore a back up and change the employee card>>Pay History to include the casual YTD amounts. Then process a $0 pay with payment date as 30 June to update STP. 

Please let me know how you go.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Hi Tracey

I've run both reports and they are different.  What is in the Payroll Register is what's on the Finalisation report.  

We have definitely NOT cleared the Pay History ourselves - wouldn't have even thought of looking there before this problem so somehow MYOB has when dates have been changed I imagine.

There has been too much work done to restore from a backup.  Can I just back up the system now, enter figures into the Pay History then run the zero payrun?

Hi Tracey

I can see that I can't update the figures because it is only showing current FY figures under Pay History.  There is no backup to restore that wouldn't mean a huge amount of work by us to figure out what has happened since the date of backing up.  There must be another way that perhaps you could go in the backend and correct.  The employee only had 6 small casual pays that need to be entered.  Please respond as quickly as possible.

To be sent a "Did you get the answer you needed' when I haven't had a response back to mine and had to endure being on hold for ever to try and have this resolved is a joke.

Hi WMack 

The employee card>>Pay history comes from the pay runs processed for the current payroll year. This means that when the payroll year rolls over the Pay History is cleared and starts again for the current year. To change the Pay History for a previous year you need to restore a backup taken in that payroll year.

What you will need to do is:

1. back up the current online file
2. restore a back up taken on or prior to 30 June
3. fix the Pay history
4. process a $0 pay with payment date as 30 June
5. restore the back up of the current online file

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Hi Tracey

I have since spent 4+ hours in total on a call to MYOB and they are apparently (and hopefully) going to contact me on Monday to resolve as everything I've been told to do hasn't worked.  If the Customer Rep called **** had just transferred me to a specialist at the time of my original live chat this would have been resolved.  

Very unhappy with the entire process of this problem we've had.

Hi Tracey

I had a call from *** on Friday and she has suggested exactly what you have.  I've done all that and it has worked sending the correct figure to the ATO for that 1 employee.

One last question before I close it off though.  Will that affect my EOFY Finalisation back in the new file (that's the figures used for Payment Summaries isn't it?) or should that have been performed in the file I restored to fix the issue?  I'm guessing the Payroll Register will still be incorrect in my current file and I just need to allow for that if doing any EOFY reconciliations off of it.

Hi WMack 

My apologies for the delay in getting back to you. The Pay history in the current file will only be for the current payroll year so the finalisation should be done in the previous years back up file once the corrections are done. Sorry, I should have added that step when providing those instructions. 

Please don't hesitate to post again if you need help in the future.