Error message when lodging super through AccountRight

Same here, made payments 3 days ago no problem. number it says to call didn't work for me. Way too many glitches in MYOB this week, am seriously considering switching.

Hi, TerriWBS 

Thanks for your post. 

Since you were able to process payments in the past using the same file and did not change anything, kindly try to process the super payments again. If the same error shows up, kindly send us a diagnostic log so we can further investigate the error. For steps on how to get the diagnostic log, kindly check The Help Article: AccountRight Log Locations.

Please let us know how it goes. We are eager to hear back from you.

Best regards,

Doreen

Hi, TerriWBS 

Please let us know if you require any further assistance with your concern. Don't hesitate to reach out to us. We are happy to assist.

Best regards,

Doreen

Thanks.  It looks like the issue has been resolved.  I was able to process the super sucessfully today!

Hi, TerriWBS 

Thanks for updating us.

We are glad to hear that the issue has been resolved. Please feel free to create a post again and one of our MYOB Moderators will attend to it. 

Best regards,

Doreen