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TerriWBS's avatar
TerriWBS
Experienced Cover User
2 years ago

Error message when lodging super through AccountRight

Hi, I am getting a 'Whoops something went wrong' error message when trying to lodge super payment in AccountRight.  The message reads: It looks like something went wrong with your payment. The ABN e...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, TerriWBS 

 

Thanks for your post. 

 

Since you were able to process payments in the past using the same file and did not change anything, kindly try to process the super payments again. If the same error shows up, kindly send us a diagnostic log so we can further investigate the error. For steps on how to get the diagnostic log, kindly check The Help Article: AccountRight Log Locations.

 

Please let us know how it goes. We are eager to hear back from you.

 

Best regards,

Doreen

  • TerriWBS's avatar
    TerriWBS
    Experienced Cover User
    2 years ago

    Thanks.  It looks like the issue has been resolved.  I was able to process the super sucessfully today!

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi, TerriWBS 

       

      Thanks for updating us.

       

      We are glad to hear that the issue has been resolved. Please feel free to create a post again and one of our MYOB Moderators will attend to it. 

       

      Best regards,

      Doreen

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