Forum Discussion

vicki8's avatar
vicki8
Member
1 year ago

ETP item not reporting and Category greyed out

Hi ,

 It is my first post. Will you email me if there is an update ? 

Problem:

The ETP item in payroll  has not reported to the ATO, it makes the Verification report doesn't match the MYOB payroll reports. P

 

Should I ?

This transaction was done in August 23, should I reverse the transaction and redo it in the past day?

 

Or :

I try to go to the category and  resent the update even.

However this item's category is greyed  out and can't change .

Can you help to to active it . This is the only category i can't change and cause the discrepancy. 

Below is the screenshot.

 

Appreciate your help.

 

 

 Vicki 

 

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 year ago

    Hi vicki8

     

    Sorry to hear you’re having trouble changing the 'In Lieu of Notice' reporting category. If there's already a pay run for this category, you won’t be able to alter it. I recommend reversing the pay run for that category, and then creating a support ticket through your account at myob.com. Our repair team can help fix the category.

     

    In the meantime, feel free to create a new thread if you require any other assistance.

     

    Thanks,
    Genreve

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